ORDERED BEFORE 15:00 ON WEEKDAYS? NEXT DAY DELIVERY!
* Please note, this is only within the Netherlands! We ship on the day you place your order, for delivery we depend on PostNL. In 97% of the cases your order will be delivered the next day.
Can I see the status of my order?
After placing your order, you will immediately receive a confirmation. If the status of your order changes, you will be notified automatically. You can also check the status after logging in to our website.
Can I cancel my order?
This is possible. Please contact us as soon as possible via our contact form on our website. Your cancellation and refund will then be processed as soon as possible.
Can I return my order?
This is possible. You have 14 days right of return (or approval period). Please contact us as soon as possible via our contact form on the website or via [email protected] for a return number (RMA). We will then give you the information you need to return (part of) your order. Please note that the cost of returning and shipping your order will be at your expense (except the delivery is an error on our part).
Is the item in stock and what is the delivery time?
All items are delivered from stock. If an item is temporarily out of stock, this will be indicated with the item in question. If the item is in stock, the order is dispatched within 24 hours.
What is the delivery time of my order?
All items are delivered from stock. If an item is temporarily out of stock, this will be indicated with the item in question. If the item is in stock, the order will be dispatched within 24 hours.
What are the shipping costs?
You can check the shipping costs for your order here.
Can my order be delivered to a different address?
This is possible. When ordering, you can enter a different delivery address.
I have received the wrong / damaged item, what do I do now?
Please contact us as soon as possible via our contact form on our website. We will then give you the information you need to return the article. Naturally, we will bear the costs.
I have a complaint, what now?
If you have a complaint, please contact us as soon as possible via our contact form. You will receive a reply within 48 hours to resolve your complaint to your satisfaction. If you are not satisfied with the resolution of your complaint, please note that we are affiliated with Webshop Keurmerk which can also handle your complaint.
